This National Pizza Chain May Not Be Able to Take Your Order Due to Omicron
Major national restaurant chains continue to struggle with operational issues caused by a surge in Omicron cases. McDonald's CEO Chris Kempczinski recently said some of the burger giant's locations are still operating at reduced store hours, while Starbucks warned customers that store closures and missing ingredients will persist in the coming weeks.
Papa Johns now joins the ranks of chains in disarray due to the new COVID-19 strain. The pizza company issued its own warning to customers last week, saying they may experience disruptions at their local restaurants.
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In the letter that went out to PapaRewards members, Papa Johns CEO Rob Lynch thanked the loyalty program members for their patience during "this unprecedented time," and faulted staffing shortages for current disruptions in service.
"Like all sectors of the economy, we are experiencing temporary staffing challenges, which in limited cases may impact our ability to deliver or take orders," the message read. "Since we hold ourselves to the highest customer service standards, we have reached out proactively to our loyal PapaRewards members, conveying our gratitude for their patience."
Besides the limited cases where the chain may not be able to deliver your order or fulfill it at all, Lynch noted reduced business hours and temporary restaurant closures are also possible.
However, the letter noted several steps the company is taking in order to "ensure a quality experience for you." They include regular cleaning of each restaurant, increasing drive-up and pickup options as an alternative to potentially limited delivery, and keeping its website and mobile app updated with new restaurant hours, wait times, and ordering options. Moreover, the company is calling all pizza lovers to apply for a job at Papa Johns.